Shipping & Returns

Shipping

Shipping Rates & Times

  • Orders are typically processed within 2–3 business days.

  • Delivery times vary depending on your location and carrier.

  • Once your order ships, you’ll receive a tracking number via email.*

Free Shipping

  • United States: Free shipping on orders over $150 USD

  • Canada: Free shipping on orders over $200 USD

  • Rest of World: Free shipping on orders over $250 USD

Shipping costs for orders below these thresholds are calculated at checkout.

Customs, Duties & Taxes

*important information for customers outside the United States.

  • All orders ship from the United States.

  • Customers are responsible for any import duties, VAT, taxes, or fees charged by the destination country.

  • This includes shipments to Canada, which may be subject to import duties or tariffs depending on the product’s country of origin.

  • All international shipments are sent Delivered Duty Unpaid (DDU) — meaning import costs are paid by the customer upon delivery.

  • We’re not responsible for customs delays or changes to import tariffs or regulations that may affect your order.

Payments

We accept a variety of secure payment methods, including major credit and debit cards, Apple Pay, and Google Pay.

  • All prices are listed and processed in USD.

  • Your payment information is encrypted and handled securely; ö Clever does not store any credit card details.

  • Full payment is taken at checkout to confirm your order.

  • If purchasing from outside the United States, your bank or card provider may apply a small currency conversion fee.

Return/Exchange Policy

we accept returns on all full-priced items within 30 days of receiving your order.

Exchanges & Returns

  • Items must be unworn, unwashed, and in original condition with tags attached.

  • If you ordered the wrong size or colour, we’ll do our best to exchange for the same style (subject to availability).

  • If a replacement isn’t available, we can offer store credit for a future order.

  • Customers are responsible for return shipping costs.

International Orders
Exchanges and returns are generally not accepted for international orders (outside the United States), except in the case of faulty or incorrectly shipped items. Please contact us before sending anything back.

Damaged or Incorrect Items
If you receive a faulty or incorrect item, please email us within 7 days of receiving your order. Items must be returned in original condition and packaging. Once inspected and approved, we’ll refund your item and reimburse standard return shipping costs.

Sale Items
Sale and discounted items are final sale and not eligible for return or exchange.

To start a return, email us at info@oclever.com with your order number and reason for return.